An experienced practitioner and design leader, I've been working in strategic design for digital products & services since the nascent days of the web, delivering countless projects for a huge number of clients spanning a range of industries across the UK and Australia.
This is a list of the key projects and organisations I have had the pleasure to work with over the last 20+ years. Longer-form case studies are available on request.
Strategy and Design for an exciting new project.
Helping to build the XD practice from the ground-up and develop a culture of innovation through rapid, lean experimentation. I led the Customer Service XD team, responsible for the Origin native applications that were rated #1 within the utilities category in Australia, rated 4.3 in the Apple App Store, 4.7 in the Google Play Store and awarded Silver in the Melbourne Design Awards, 2020.
Re-design the user interface for the IRMA research management system.
An extensive program of research across Australia to investigate teacher and student attitudes, needs and behaviours around modern day teaching, technologies, eBooks and eLearning in order to inform a digital business strategy.
Information Architecture testing and enhancements.
An engaging, easy to use, reading, writing and speaking online education app for primary school children.
Accessible, simple, informed advice for Victorians in dispute.
Assist a government agency charged with research and communication of findings that affect family wellbeing to better understand who their audiences are and what their different needs might be: How might we make the information more accessible and compliant with the Government DTO standards?
UX consulting to review and improve two new hugely important internally-focussed prototype applications.
Promote Victoria as a world-class destination for film production on a global stage, while also improving the level of services and online experience for domestic Australian film, tv and games developers.
Everything a student needs to successfully navigate a hectic university life. Widely praised as a well-designed, leading, innovative solution amongst many other universities and research organisations across Australia.
Re-designed the Vic Roads home page, incorporating new branding and improving usability.
Designed the first Telstra.com online store.
UX designer before UX was a thing (I think I was a 'Usability Specialist') developing the first mobile strategy for Telstra Business, back when mobile meant Blackberries.
UX designer before UX was a thing (I think I was a 'Usability Specialist') on the team that created the first Telstra Business website. A huge IA project consolidating 7 existing sites within an impossible deadline.
Part of the very first Madman web team, developing an early incarnation of the flagship website and various projects for a large number of cinematic releases, including work for John Safran and Adam Elliot, during my first year in Australia.
A 'New media' designer in the Educational New Media Unit, developing a series of interactive educational experiences.
A web designer in the dot-com bubble days, working for clients including: The Coca-Cola Company, First Choice Holidays, Capita, Axa Investments, Dyson and Legg Mason Investors.